At Food Order, we strive to provide timely and reliable delivery services to ensure that your food orders are delivered promptly. Please review our shipping policy below for more information:
- Delivery Timeframe: Our standard delivery timeframe for food orders is between 45 to 60 minutes from the time the order is placed. We make every effort to ensure that your order is delivered within this timeframe.
- Exceptions: During peak hours, festivals, holidays, or other occasions when traffic conditions may be heavier than usual, delivery times may vary. While we aim to deliver your order within the estimated timeframe, please note that unforeseen circumstances such as traffic congestion or inclement weather may impact delivery times.
- Communication: If there are any delays in delivering your order due to unforeseen circumstances, our delivery team will communicate with you to provide updates on the status of your order and the estimated delivery time.
- Customer Notification: In the event of significant delays or any changes to the estimated delivery time, our customer support team will notify you promptly via email, SMS, or phone call.
- Delivery Zones: Our delivery services are available within specific zones in Hong Kong. Please check our website or contact our customer support team to confirm if your delivery address is within our service area.
- Delivery Charges: Delivery charges may apply based on your location and the total value of your order. The delivery charges will be displayed during the checkout process.
- Contact Us: If you have any questions or concerns regarding our shipping policy or the delivery of your order, please contact our customer support team through the Help Center on the Food Order platform.
