At Food Order, we understand that plans may change, and you may need to cancel your order. Please review our cancellation policy below for more information:
- Cancellation Period: You have the right to cancel your order as long as a vendor has not yet accepted your order. Once a vendor accepts your order, cancellation may not be possible. Please note that vendors may have their own cancellation policies, and you should review their terms and conditions for more information.
- Cancellation Process: If you wish to cancel your order after it has been placed but before a vendor has accepted it, please access the Help Center on the Food Order platform. Follow the instructions provided to initiate the cancellation process.
- Refunds: If your order is eligible for cancellation and you have already made a payment, we will process a refund to your original payment method as soon as possible. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
- Vendor Acceptance: Once a vendor has accepted your order, cancellation may not be possible. In such cases, please contact the vendor directly to discuss any cancellation options that may be available.
- Exceptions: In certain circumstances, such as unforeseen events or emergencies, we may make exceptions to our cancellation policy. Please contact our customer support team for assistance in such cases.
- Contact Us: If you have any questions or need further assistance regarding cancellations, please contact our customer support team through the Help Center on the Food Order platform.
Please note that by using the Food Order platform and placing orders with vendors, you agree to abide by our cancellation policy and any applicable vendor policies.
